
My daughter has a couple of Zhu Zhu pets. She came to me crying recently because her Mr. Squiggles had lost its nose. She wanted me to fix it. I called customer service to see if they could get me a new nose. They checked for me, but that was not one of the pieces that they carried. They asked me for the number on our pet. I knew they were probably checking to see if it was recently manufactured. I sent them the number,but I also let them know it was old so I knew there was no warranty. They then emailed me back to say yes, ours was one of the originals but would we like a new one sent out to us. I couldn't believe it. A new Mr. Squiggles arrived about a week later.
These days it seems like it impossible to even get a live person to talk to. If you do get someone, getting help when an item isn't warrantied or you don't have a receipt is almost unheard of. Zhu Zhu Pets are definitely the exception. I hope that their company continues to have success. I will continue to support them after my experience.
I agree with you about good customer service!
ReplyDeleteI'm your newest follower. Come check out
Swimmin' by Sunday blog-hop and join in....We'd love to have your name on the lists.
Please spread the word. Thank you!
http://www.nontypicalmom.com/