I could write a long list of bad customer service experiences. Sadly, the good experience list would be much shorter. When I do receive excellent customer service, I make a point to support that company. I recently had to contact customer service for Zhu Zhu pets and encountered such excellent customer service I wanted to share.
My daughter has a couple of Zhu Zhu pets. She came to me crying recently because her Mr. Squiggles had lost its nose. She wanted me to fix it. I called customer service to see if they could get me a new nose. They checked for me, but that was not one of the pieces that they carried. They asked me for the number on our pet. I knew they were probably checking to see if it was recently manufactured. I sent them the number,but I also let them know it was old so I knew there was no warranty. They then emailed me back to say yes, ours was one of the originals but would we like a new one sent out to us. I couldn't believe it. A new Mr. Squiggles arrived about a week later.
These days it seems like it impossible to even get a live person to talk to. If you do get someone, getting help when an item isn't warrantied or you don't have a receipt is almost unheard of. Zhu Zhu Pets are definitely the exception. I hope that their company continues to have success. I will continue to support them after my experience.